Customer-centric smart services
As part of ongoing efforts to furnish customer-friendly services and to increase the credibility and efficiency of maintenance, Hyundai Motor Company began to automate its service centers across the world in 2014. From the time of arrival until departure, every procedure is managed electronically to facilitate communication and offer customer-oriented services. Separately, to improve fundamental vehicle maintenance services that are provided, the company developed and deployed the world’s first next generation diagnostic equipment on a mobile platform with enhanced speed and diagnostic capabilities to detect faults. In 2015, this contributed to improving customer convenience and experience introducing ‘Virtual Guide’, the world first user manual which is applied augmented reality technology. It reinforced management of its Global Service Support Center (GSSC) and implemented high-tech, remote diagnostic technology to resolve difficult repair problems in real-time so that it can guarantee complete vehicle maintenance services to customers worldwide.